FreshFace Customer Privacy Policy
By accessing, browsing, or using the FreshFace website, mobile application, or any customer communication channel (including SMS or phone calls), you agree to the terms of this Privacy Policy, which governs how FreshFace collects, uses, and protects your personal information. Please read this policy carefully before proceeding.
1. Who This Policy Applies To
This Privacy Policy applies exclusively to customers who:
- Access the FreshFace app or website;
- Browse or search for skincare products;
- Place an order for skincare or beauty products;
- Provide contact information through the platform;
- Communicate with FreshFace via SMS, phone, email, or chat.
2. What Information We Collect
When you use the FreshFace app or website, we may collect the following types of information:
- Personal Information: Name, phone number, email address, delivery address.
- Order Details: Items purchased, order history, payment method (note: we do not store card details).
- Device & Location Data: IP address, mobile device type, app usage, and geolocation (used only for delivery purposes).
- Communication Logs: Customer care inquiries, feedback, and responses to promotional messages.
3. How We Use Your Information
FreshFace uses the collected information to:
- Process and deliver your skincare orders;
- Contact you regarding your order status or app activity;
- Improve app performance and product recommendations;
- Send promotional messages, discount offers, or updates (unless you opt out);
- Ensure customer satisfaction and service quality;
- Prevent fraud and enhance platform security.
4. Communications & Consent
When you place an order or provide your phone number, you consent to receive calls, SMS, emails, and app notifications from FreshFace related to your activity, including promotional messages.
If you do not wish to receive promotional offers, simply SMS “NO PROMO” to [FreshFace Contact Number].
5. Data Retention & Deletion
FreshFace retains your personal data for as long as your account is active or as needed to fulfill legal or operational obligations. You may request deletion of your data by contacting us at: [Insert support email].
6. Sharing of Information
FreshFace does not sell your personal information. Your data may be shared only with:
- Verified delivery riders to fulfill your skincare order;
- Payment processors to handle transactions securely;
- Third-party service providers (e.g., SMS gateways) strictly for FreshFace operations.
All third parties are contractually obligated to protect your data.
7. Security Practices
We implement strict technical and organizational measures to safeguard your data, including encryption, access control, and secure APIs. While no system is 100% secure, we take every reasonable step to protect your privacy.
8. Children's Data
FreshFace is not intended for use by persons under 18 years old. We do not knowingly collect personal data from minors. If discovered, such data will be deleted.
9. Updates to Privacy Policy
FreshFace reserves the right to modify this Privacy Policy at any time. Updates will be reflected here and communicated in-app. Continued use of our platform constitutes acceptance of the updated policy.
